At Primevia Solutions, we are committed to providing high-quality home décor products that enhance the beauty and comfort of your living space. Customer satisfaction is very important to us, and if you are not fully satisfied with your purchase, we are here to help.
To be eligible for a refund, items must be unused, in their original condition, and returned in original packaging. Refund requests must be submitted within 30 days of purchase. A valid proof of purchase or order confirmation is required for all refund requests. Refunds will be issued to the original payment method only.
Certain items are not eligible for refunds, including:
To request a refund, please contact our customer support team with your order details. Once your request is reviewed, we will provide return instructions if applicable. Returned items will be inspected upon arrival. If approved, your refund will be processed within 7–10 business days and issued to your original payment method.
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect. Original shipping charges are non-refundable and may be deducted from the refund amount.
Orders can be canceled within 24 hours of purchase. Once processed or shipped, orders cannot be canceled.
If you have any questions regarding our refund policy or need help with a return, our support team is always ready to assist you.
Phone Number: +1(646)-980-6376
Email Address: info@primeviasolutionsllc.com
Address: 672 Robinson Ave. Barberton, OH 44203
