At Primevia Solutions, we want you to shop with confidence and enjoy decorating your home with ease. If you are not fully satisfied with your purchase, we offer a simple and hassle-free return process.
We accept returns within 30 days of the original purchase date. Items must be returned in their original condition, including packaging, accessories, and any included documentation.
To initiate a return, please contact our customer support team with your order number and reason for return. Once your request is reviewed, we will provide return authorization along with detailed instructions.
Carefully pack the item in its original packaging and ship it according to the provided instructions.
To be eligible for a return, items must be:
If you receive a defective, damaged, or incorrect item, please contact us immediately. We will arrange a replacement or a full refund at no additional cost. In some cases, photo proof may be required for verification.
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrectly delivered. For your protection, we recommend using a trackable shipping service.
Once we receive your returned item, please allow 5–7 business days for inspection and processing. You will be notified once your return has been completed.
